Effective Date: [Insert Date]
Business Name: RidexAu Pty Ltd
NSW Point to Point Authorisation: BSP-454642
These Terms apply to all RideX Captains (drivers), including Tripzi Captains. By accepting a trip, you agree to comply with these terms and NSW Point to Point legislation.
Hold a valid NSW driver licence.
Hold and maintain a valid Driver Authority as required by NSW Point to Point legislation.
Meet all RideX onboarding requirements.
Wear RideX uniform or neat, professional attire.
Be punctual, polite, and avoid sensitive topics unless initiated by the passenger.
Maintain BAC 0.000 while driving.
Comply with NSW Road Rules and Point to Point safety requirements.
Refuse any unsafe or illegal trip requests.
Document the customer’s vehicle condition before and after the trip with photos.
Drive the vehicle lawfully and with care.
Follow the agreed route unless safety or traffic conditions require a change.
Do not access personal items in the customer’s vehicle.
Do not record passengers without consent.
Do not exchange personal contact details for bookings outside RideX.
All fares are processed through the RideX platform.
Captains must not solicit or accept off-platform payments for RideX trips.
Report any accident, safety concern, or passenger misconduct to RideX Support immediately.
Breach of these terms may result in suspension, fines, or permanent removal from RideX.
RideX provides the platform “as is” and does not guarantee trip availability.
Captains are responsible for their compliance with all laws and vehicle safety standards.
Effective Date: [Insert Date]
Business Name: RidexAu Pty Ltd
NSW Point to Point Authorisation: BSP-454642
RideX (“we”, “our”, “us”) connects riders with independent drivers (“Captains”) through our technology platform. By booking a ride with RideX, you agree to the following:
You must be 18 or older to hold a RideX account.
For Tripzi – Ride Me Home:
You must be the registered owner or authorised user of the vehicle.
Vehicle must be roadworthy, registered, insured, and have sufficient fuel.
You must be fit to give instructions and access your vehicle. Excessive intoxication that risks safety may lead to cancellation and full fare being charged.
Treat your Captain with courtesy and professionalism.
No abusive, aggressive, or disrespectful behaviour (verbal or physical). Breaches may result in permanent account suspension.
Seatbelts must be worn at all times.
No illegal substances, dangerous goods, or weapons allowed in the vehicle.
Captains may refuse unsafe or illegal trip requests.
You are responsible for ensuring your car is roadworthy and safe.
Captains will document vehicle condition before and after the trip.
Any fines, tolls, or penalties incurred remain your responsibility unless caused by driver negligence.
Do not record Captains without consent.
Keep conversations respectful. No harassment or solicitation.
All payments are processed via the RideX app.
Cancelling after a Captain is en route may incur the full fare.
No-shows (10+ minutes after arrival) may be charged in full.
Toll charges apply in addition to the fare.
Provide honest ratings and reviews. Misuse of the rating system may lead to account suspension.
RideX acts as a booking platform, not a transport provider.
To the extent permitted by law, RideX’s liability is limited to $2,000 for any claim.
Effective Date: [Insert Date]
Treat drivers with courtesy and professionalism.
Abusive, aggressive, or disrespectful behavior (verbal or physical) is not tolerated and may lead to a permanent ban.
Customers must be fit to provide ride instructions and access their vehicle.
Excessive intoxication that risks safety may lead to cancellation and full charge.
Your vehicle must be roadworthy, registered, and fueled. Drivers may refuse unsafe vehicles.
Customers are responsible for all vehicle-related fines or malfunctions during the trip.
Seatbelt use is mandatory.
No illegal substances or dangerous goods allowed in the vehicle.
No recording drivers without consent.
Keep conversations respectful. No solicitation or harassment.
Late cancellations (once a driver is en route) may incur full fare.
No-show after 10 minutes of arrival may result in full charge.
Provide honest ratings. Abuse of the rating system may lead to account suspension.
Effective Date: 15 May 2025
Last Updated: 9 August 2025
RideX Pty Ltd (“RideX”, “we”, “our”, or “us”) is committed to protecting the privacy of our drivers (“Captains”), riders, and all users of our platform. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and applicable transport regulations including the NSW Point to Point Transport (Taxis and Hire Vehicles) Act 2016.
This Privacy Policy explains how we collect, store, use, and disclose your personal information. By using RideX services, you consent to the practices described below.
Your data may be shared with:
We do not sell or rent your personal information to third parties.
Some trusted service providers may store or process your information overseas (e.g., in the USA, Singapore, or the UK). We take reasonable steps to ensure such transfers comply with Australian privacy laws.
If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
If a data breach is likely to cause serious harm, we will:
We may update this Privacy Policy from time to time. Significant changes will be communicated via the app or email.
RideX Pty Ltd
Phone: 0433 685 733
Email (Riders): [email protected]
Email (Captains): [email protected]
Website: www.ridex.au
Mail: 7 Eden Park Drive, Unit 5 Suite #1123, Macquarie Park NSW 2113, Australia